Privacy policy

Introduction

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. Therefore, we are committed to respecting the privacy of the personal information we collect.

Collection Of Personal Information

We collect the following information:

• Name
• First name
• Address
• Postal code
• Email address
• Telephone / fax number

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as described in the next section, cookies and / or logs to gather information about you.

Forms And Interactivity:

Your personal information is collected through forms, namely:

• Website registration form
• Order form
• Survey
• Contests
• Form and / or account for order management
• Social networks

We use the collected information for the following purposes:

• Tracking the order
• Information / Promotional Offers
• Statistics
• Contact
• Website management (presentation, organization)

Your information is also collected through the interactivity that may be established between you and our website as follows:

• Statistics
• Contact
• Website management (presentation, organization)
• We use the collected information for the following purposes:
• Correspondence
• Information or for promotional offers
• Log files and cookies

We collect certain information through log files and cookies. This is mainly the following information:

• IP adress
• Visited pages and queries
• Time and day of connection

Use Of Information

The use of such files allows us to:

• Improved service and personalized reception via targeting following previous visits;
• Personalized consumption profile according to the items visited;
• Order tracking ensuring a high level of customer service;
• Statistics for marketing purposes;
• Speed ​​of executions of web pages via CACHE;
• Marketing targeting on external platforms (facebook, instagram, linkedin, snapchat, google network, etc.) based on browsing and buying habits on Filière’s sites13.

Data Retention

In the context of Filière’s business activities13, the personal information mentioned above is kept for a period not exceeding 365 days. This except the data resulting from the registration to an email list, commonly known as NEWSLETTER. This information includes FIRST NAME, EMAIL ADDRESS, EXPRESS CONSENT and data supporting such consent (ip address, date and time of registration and any information to support such consent). The information related to such registration is retained indefinitely by Filière13 unless withdrawn by the user.

Right Of Opposition And Withdrawal

We are committed to offering you the right to oppose and opt out of your personal information.

The right of opposition is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection.

The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

To exercise these rights, you can:

• Email: info@file13.ca
• Telephone: 514-500-3781
• Section of the website: www.file13.ca

Permission To Access

We are committed to recognizing a right of access and rectification to data subjects wishing to consult, modify or delete information concerning them.

The exercise of this right will be done:

• Email: info@file13.ca
• Telephone: 514-500-3781
• Section of the website: www.file13.ca

Security

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

• Secure Electronic Transaction (SET) protocol
• Access Management – Authorized Person
• Network monitoring software
• Computer backup
• Login password
• Firewalls
• Payment management performed by third party platform (eg paypal, etc.)

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always a risk involved when using the Internet to transmit personal information.